Making a referral guide
We are committed to supporting healthcare professionals and aim to make the referral process quick and simple.
How to make a referral
At Spire Cardiff Hospital we are committed to delivering excellent individual care and customer service to all our patients, from the first time they get in touch with us until after their treatment is complete. Our dedicated and highly trained staff follow our Purpose to make a positive difference to people's lives through outstanding personalised care.
Our Primary Care Liaison team will work closely with you, to help provide the highest level of service. Your patients will receive expert care every step of the way.
You can refer your private patients to Spire Cardiff Hospital:
- Online – via Spire Connect
Online referrals
Spire Connect
Spire Connect is the quickest way to make a referral. The patient e-referral portal offers a fast, easy and fully secure way for GPs, practice staff and healthcare professionals to refer patients to Spire hospitals. As well as making secure online referrals for a broad range of treatments and tests and scans, you can also:
- Receive email confirmations – once your referral is submitted and processed
- Access sent referral information – at any time
- Find direct up to date contact information
- Save time and paper – it’s environmentally friendly
Imaging referrals
You can refer your private patients to our imaging department by emailing* your referrals to: spirecardiffdiagnosticimaging@spirehealthcare.com
*Please ensure referrals sent via email are encrypted
Outpatient referrals
You can refer your private patients to us by emailing* your referrals to: spirecardiffoutpatientbookings@spirehealthcare.com
*Please ensure referrals sent via email are encrypted
Telephone
For booking appointments and referral enquiries, please call us on:
- Self-funding patients: 02920 542509
- Private insured patients: 02920 736011
Private insured patients
Patients with private medical insurance generally require a referral letter before any insured patient can be seen by a consultant. Your patient needs to contact their insurer to make sure they are covered for their appointment to see their chosen consultant.
Please call our bookings team for an appointment on 02920 736011.
To upload a referral letter, please use Spire Connect or fax referrals to 02920 549930.
Self-funding patients
Self -funding patients can often be seen by a consultant without a GP/Healthcare Professional referral, although a letter is often preferred and may be a necessity for some specialities eg imaging, neurology and paediatrics.
To get in touch for a self-pay appointment please call 02920 542509 or, alternatively, contact us by email on cardiffwebform@spirehealthcare.com.
For uploading a referral letter please use Spire Connect or fax referrals to 02920 549930.
NHS referrals
Referrals for NHS patients must be sent through the online e-referral service (formerly choose and book) by visiting www.ebs.ncrs.nhs.uk. This is the best practice for us to receive NHS referrals, as patients will receive appointments in a timely manner and it is an efficient system.
We no longer accept fax referrals for NHS patients.
For details on which services are available to NHS patients please contact our NHS Coordinator on 01233 266 973.