Making a referral guide
We are committed to supporting healthcare professionals and aim to make the referral process quick and simple.
How to make a referral
Our Primary Care Liaison team will work closely with you, to help provide the highest level of service. Our Purpose is to make a positive difference to people’s lives through outstanding personalised care.
There are a number of ways to refer your private patients to Spire Liverpool Hospital:
- Online – via Spire Connect
- Telephone
Online referrals
Spire Connect
Spire Connect is the quickest way to make a referral. The patient e-referral portal offers a fast, easy and fully secure way for GPs, practice staff and healthcare professionals to refer patients to Spire hospitals. As well as making secure online referrals for a broad range of treatments and tests and scans, you can also:
- Receive email confirmations – once your referral is submitted and processed
- Access sent referral information – at any time
- Find direct up to date contact information
- Save time and paper – it’s environmentally friendly
Email, fax and telephone referrals
You can refer your private patients to Spire Liverpool by emailing your referrals to: Cservice-li@spirehealthcare.com.
Telephone
Alternatively, you can refer your private patients to us via telephone, by calling:
- Self-pay patients: 0151 522 1881
- Insured patients: 0151 733 8195
Private insured patients
We require scheme, policy details and an authorisation number at the time of booking so that we can obtain pre-authorisation for their treatment. Please ring our insured customer service advisors on 0151 733 8195.
Self-funding patients
We can provide a price on a number of diagnostic tests, treatments and surgical procedures. For more information or a guide price please call our customer service advisors on 0151 522 1881.
NHS referrals
Referrals for NHS patients must be sent through the online e-referral service (formerly choose and book) by visiting www.ebs.ncrs.nhs.uk. This is the best practice for us to receive NHS referrals, as patients will receive appointments in a timely manner and it is an efficient system.
We no longer accept fax referrals for NHS patients.
For details on which services are available to NHS patients please contact our NHS Coordinator on 0151 522 1852.