Making a referral guide
We are committed to supporting healthcare professionals and aim to make the referral process quick and simple.
At Spire Regency Hospital we work hard to ensure all patients receive fast, efficient and compassionate care. Our primary care referral pathways enable patients to move from primary care to hospital treatment smoothly and swiftly.
In addition to adult services, Spire Regency offers a limited consultation and diagnostic service for children under 16 years and treatments including surgery for 16 to 17-year-olds following a risk assessment by a Registered Children's Nurse.
How to make a referral
Our Primary Care Liaison team will work closely with you, to help provide the highest level of service. Our Purpose is to make a positive difference to people’s lives through outstanding personalised care.
You can refer your private patients to Spire Regency Hospital:
- Online – via Spire Connect
- Fax
- Telephone
Online referrals
Spire Connect
Spire Connect enables you and your practice staff to send secure, instant online referrals to Spire Regency Hospital. If you would like someone from Spire Regency to deliver training to your practice staff on how to refer online via Spire Connect, then please call us on 01625 505 412.
You can refer your patients online in a simple, efficient and confidential way that is protected within secure servers.
Email, fax and telephone referrals
You can refer your private patients to Spire Regency by emailing your referrals to: regencyoutpatientbookings@spirehealthcare.com.
Fax
You can also submit private patient referrals to us via fax: 01625 501800.
Telephone
Alternatively you can refer your private patients via telephone, by calling us on: 01625 507462.
Insured and self-funding patient information
All you need to know about referring your patients to Spire Regency Hospital.
At Spire Regency we are committed to delivering excellent individual care and customer service to all our patients, from the time they first get in touch with us until after their treatment is complete. Our dedicated and highly trained staff aim to consistently deliver excellent patient care.
Self-funding patients
We provide a tailored fixed price with no hidden extras on a range of diagnostic tests, treatments and surgical procedures. For information, guide pricing, or to refer a patient please contact our customer service team on:
Tel: 01625 505 412
Fax: 01625 501 800
Insured patients
We welcome open and named referrals for insured patients. For further information or to refer a patient please contact our outpatient’s team on:
Phone: 01625 507 462
Fax: 01625 501 800
Arranging fast private treatment
At Spire Regency hospital your patient is guaranteed fast access to modern, well-equipped facilities and diagnostic services – usually within a week of referral. If subsequent treatment is required this is available without delay and can usually be completed within a few weeks.
Choosing a consultant for your patient
You are welcome to refer to consultants by name or issue an open referral. You can rest assured that your patient will be seen by a specialist consultant throughout their pathway of care, supported by our 24-hour resident doctor and highly experienced nursing team.
Working with you
At Spire Regency, we pride ourselves on providing a premium service to you and your patients. Our on-site team offers friendly assistance for GPs and primary care professionals to help you in looking after your patients.
We make every effort to respond to your patients’ needs from the moment they arrive at one of our hospitals. We promise to explain medical matters in straightforward language without using technical terms or jargon. And, in conjunction with their chosen consultant, we’ll provide the information and advice needed to help them prepare for their visit.
Local GP support
Spire Regency is dedicated to supporting GPs locally and we have a dedicated business development team, working closely with GPs in the area.
For further information or to discuss your local primary care needs, please contact our GP Liaison Officer Lorna Bentley on 07712 789072 or our customer service team on 01625 505412. Or by email to Lorna.Bentley@spirehealthcare.com.
NHS referrals
Referrals for NHS patients can be sent through the online e-referral service (formerly choose and book) by visiting www.ebs.ncrs.nhs.uk. This is the best practice for us to receive NHS referrals, as patients will receive appointments in a timely manner and it is an efficient system.
We no longer accept fax referrals for NHS patients.
For details on which services are available to NHS patients or advice on how to refer please call our NHS team on 01625 507 452.